Tenant Insurance
Tenant insurance is part of your lease agreement and comes at no additional cost to you. It covers your personal belongings and protects you against loss or damage you may be liable for.
$10,000
Contents Coverage
Each student will be provided with coverage to protect your personal belongings up to $10,000 — subject to a $500 deductible. The policy provides coverage for all risks of loss or damage subject to exclusions. Claims will be settled on a “replacement cost” basis.
$1,000,000
Personal Liability Coverage
If a student is found to be responsible for causing accidental damage to university property or another student’s property (for example, if a student accidentally started a fire in their room) or accidental bodily injury to another person, the policy will respond up to $1,000,000 to pay legal expenses and compensatory damages for which they are found to be legally liable.
$2,500
Additional Living Expenses*
If as a consequence of an insured loss the student’s residence is unfit for occupancy, the policy will pay the increased expenses (up to $2,500) incurred by the student to obtain temporary housing. For example, if a student moves to a hotel for a few days while their room is being repaired, hotel costs including meals would be covered.
* Residence Services will initially work with any affected students to accommodate them elsewhere within the University of Alberta Residences at no cost to the student. If there is no available space for the student to move to then a claim can be made for Additional Living Expenses.
FREQUENTLY ASKED QUESTIONS
You will need to contact Residence Services for repairs and Marsh (the broker) for a claim.
Residence Services
Non-emergency Maintenance Repairs
To report a general maintenance or pest problem in your unit, submit a maintenance request online through your residence account.
Emergency Maintenance Repairs
When is a repair considered an emergency or critical repair?
- The problem jeopardizes someone's safety.
- The problem will cause further damage or loss to University property.
- The problem will significantly disrupt University activity.
Using these guidelines and your best judgement to decide whether something is a critical repair will help avoid delays in addressing regular requests.
DO NOT submit an online request to report a critical maintenance issue like a water leak or an issue that may involve a risk to health or safety. Rather, contact your Residence Services Office or, during on-shift hours, contact your Resident Assistant (contact information is available in your residence's section of the Current Residents pages. For all emergencies outside of these hours, please contact Campus Control Centre at 780-492-4833
Marsh Canada Ltd.
If there is damage to University property, your personal property and/or damage to any property of others, please immediately notify:
Toll-Free Number: 1-800-665-0765
And/Or
International Programs Group (IPG)
Email excessuwclaims@ipgclaims.com
Direct Number 1-888-780-7913
As part of the claims process, you are responsible for notifying Marsh Canada Ltd. of any potential claim. As part of this process, you must deal cooperatively with the insurer's authorized representative (claims adjuster).