Contact Residence Services
Residence Services Office
- International House (8801 111 Street), Edmonton, Alberta, Canada, T6G 2X5
- Monday–Friday: 8:30 a.m.–4:30 p.m. (September–April), 8 a.m.–4 p.m. (May–August)
- housing@ualberta.ca
- 780-492-3345
Current Residents - WHO TO CALL
Not sure who to call? Reference the information below to determine the best contact method for receiving assistance with whatever issue you may be experiencing.
Emergency
- For any emergency that threatens student safety
Immediately call 911 or University of Alberta Protective Services at 780-492-5050 - For any emergency involving a UAlberta building facility (such as a flood or other risk to the property)
Contact the Residence Services Office or Unified Communications Centre at 780-492-4833
Emergency Augustana Campus
- For any emergency that threatens student safety
Immediately call 911 or University of Alberta Protective Services at 780-492-5050 - For any emergency involving a UAlberta building facility (such as a flood or other risk to the property)
Contact Facilities and Operations at 780-679-1523
Lister Residence
- Student & Guest Services Desk
Daily: 7 a.m.–11 p.m.
780-492-6056 - Residence Services Office, International House
Monday–Friday: 8:00 a.m.–4:00 p.m.
780-492-3345
East Campus Residences
- Residence Services Office, International House
Monday–Friday: 8:00 a.m.–4:00 p.m.
780-492-3345 - East Campus RA On Shift
Sunday–Thursday: 7 p.m.–11 p.m.
Friday–Saturday: 7 p.m.–12 a.m. (midnight)
780-719-8680 - East Campus Lockout Assistance
Saturdays, Sundays and Holidays: 10 a.m.–2 p.m.
780-719-8680
Résidence Saint-Jean
- Residence Services Office, International House
Monday–Friday: 8:00 a.m.–4:00 p.m.
780-492-3345
Augustana Campus
- Residence Services Office, Augustana Learning Commons Room L2-130
Monday–Friday: 8:30 a.m.–4:30 p.m.
780-679-1163
STUDENT & GUEST SERVICES DESK
During the academic year, the Student & Guest Services Desk (located in Lister across from the Marina) provides many services for residents, guests and staff.
Services offered
Please bring your ONEcard to access the following services:
- Store packages for residents to pick-up (grab your package slip from your mailbox)
- Keep track of lost/found items
- Book the David Tuckey gym and all student accessible conference rooms
- Lending out keys to the David Tuckey Gym (the gym requires two ONEcards)
- Borrowing trolleys/moving carts
- Add money to your ONEcard
Services NOT offered
- Making change
- Dealing with room and/or roommate concerns (please visit the Residence Services office OR see your RA for help)
- Troubleshooting your internet problems
- Accepting responsibility or sign for international packages
- Accessing charge amounts on your housing account
- Providing personal information about ANY student/guest
- Taking messages from parents
Students
Housing