PLEASE NOTE: We anticipate a large volume of maintenance requests for all residences after move-in. Maintenance staff will address each one as quickly as possible, however, emergencies will be prioritized. Please be advised that your request may take longer than 10 business days before it is completed.
To report a general maintenance or pest problem in your unit, submit a maintenance request online through your residence account:
Using these guidelines and your best judgement to decide whether something is a critical repair will help avoid delays in addressing regular requests.
DO NOT submit an online request to report a critical maintenance issue like a water leak or an issue that may involve a risk to health or safety. Rather, contact your Residence Services Office or, during on-shift hours, contact your Resident Assistant (contact information is available in your residence's section of the Current Residents pages. For all emergencies outside of these hours, please contact UAPS (University of Albert Protective Services) at 780.492.5050.
Provide your name, the residence, your unit (room) number and the nature of the problem. If there is a way to contact you about this repair (phone number or email address), please provide that also.
The maintenance department responds to critical repair requests as soon as possible. Some repairs will require immediate attention, such as overflowing toilets, while others will be addressed within 24 hours of being reported. Often a temporary fix will be made to prevent further damage until a full repair can be done. Please understand that large scale emergencies such as fire, gas leaks, broken water lines, and loss of utilities will have priority over even Critical Repairs.
By submitting a maintenance request, you give Residence Services maintenance staff permission to enter your unit to assess and conduct repairs starting the moment you submit the maintenance request and for the following 10 business days, between the hours of 8:00 am and 4:00 pm. Every effort will be made to resolve your issue as soon as possible. While each request we receive is important to us, critical repair issues will take precedence over problems like burned out light bulbs. To ensure your request is handled in the most efficient manner possible and to avoid delays, please clearly describe your maintenance issue when you submit your Maintenance Request.
Maintenance staff will:
Please log-in to your Residence Services Account to check the status of your Maintenance Request.
We understand some circumstances are beyond your control (e.g. doorknobs falling off) and we make allowances for normal wear and tear. However, reckless damage to University property such as mirrors being broken or holes punched into walls will result in you being charged for repairing the damage. Staff will conduct room inspections in all rooms. If a staff member finds that the room or its furniture, fixtures or appliances have been damaged, you will be billed.
If you have a roommate or roommates, please tell them that you have submitted a maintenance request, so that they are aware that maintenance staff will be entering your shared unit.