Contact Residence Services

Residence Services Office


Current Residents - WHO TO CALL

Not sure who to call? Reference the information below to determine the best contact method for receiving assistance with whatever issue you may be experiencing.

Emergency
  • For any emergency that threatens student safety
    Immediately call 911 or University of Alberta Protective Services at 780-492-5050
  • For any emergency involving a UAlberta building facility (such as a flood or other risk to the property)
    Contact the Residence Services Office or Unified Communications Centre at 780-492-4833
Emergency Augustana Campus
  • For any emergency that threatens student safety
    Immediately call 911 or University of Alberta Protective Services at 780-492-5050
  • For any emergency involving a UAlberta building facility (such as a flood or other risk to the property)
    Contact Facilities and Operations at 780-679-1523
Lister Residence
  • Student & Guest Services Desk
    Daily: 7 a.m.–11 p.m. 
    780-492-6056

  • Residence Services Office, International House
    Monday–Friday: 8:30 a.m.–4:30 p.m.
    780-492-3345

  • Lister RA On Shift
    Sunday–Thursday: 8 p.m.–1 a.m.
    Friday–Saturday:8 p.m.–3 a.m.
    780-289-4912
East Campus Residences
  • Residence Services Office, International House
    Monday–Friday: 8:30 a.m.–4:30 p.m.
    780-492-3345

  • East Campus RA On Shift
    Sunday–Thursday: 7 p.m.–11 p.m.
    Friday–Saturday: 7 p.m.–12 a.m. (midnight)
    780-719-8680

  • East Campus Lockout Assistance
    Saturdays, Sundays and Holidays: 10 a.m.–2 p.m.
    780-719-8680

Résidence Saint-Jean
  • Residence Services Office, International House
    Monday–Friday: 8:30 a.m.–3:30 p.m.
    780-492-3345

  • RSJ RA On Shift
    Sunday–Thursday: 6 p.m.–11 p.m.
    Friday–Saturday: 7 p.m.–1 p.m.
    780-910-0588
Augustana Campus
  • Residence Services Office, Augustana Learning Commons Room L2-130
    Monday–Friday: 9:00 a.m.–4:30 p.m.
    780-679-1163

  • Augustana RA On Shift
    Monday–Friday: 6 p.m.–9 p.m.
    Saturday–Sunday: 1 p.m.–4 p.m.

    Late Night Shift
    Sunday–Thursday: 12 a.m.–3 a.m.
    Friday–Saturday: 12 a.m.–4 a.m.
    780-781-0506

STUDENT & GUEST SERVICES DESK

During the academic year, the Student & Guest Services Desk (located in Lister across from the Marina) provides many services for residents, guests and staff.

Services offered

Please bring your ONEcard to access the following services:

  • Store packages for residents to pick-up (grab your package slip from your mailbox)
  • Keep track of lost/found items
  • Book the David Tuckey gym and all student accessible conference rooms
  • Lending out keys to the David Tuckey Gym (the gym requires two ONEcards)
  • Borrowing trolleys/moving carts
  • Add money to your ONEcard
Most items are loaned out for one hour at a time.
Services NOT offered
  • Making change
  • Dealing with room and/or roommate concerns (please visit the Residence Services office OR see your RA for help)
  • Troubleshooting your internet problems
  • Accepting responsibility or sign for international packages
  • Accessing charge amounts on your housing account
  • Providing personal information about ANY student/guest
  • Taking messages from parents
Audience

Students

Category

Housing

Provider
VP Facilities & Operations VP Facilities & Operations